Rates Rebates

Applications for the 2020/2021 rates rebate year from the Department of Internal Affairs are now available. If you need any help please contact our Customer Service Team on 07 868 0200.

  • Rebates are calculated by the Department of Internal Affairs, dependant on the amount of your household income and rates payable for the year.
  • The maximum rebate this year has increased to $655.
  • Use the calculator here to work out what you might be eligible for.

Application forms and more information can be found here, or pop into one of our service centres. 

Our Customer Services teams are available to help you fill in the forms. You will need to bring ID such as your driver licence, Community Services Card or SuperGold Card and provide proof of income when applying for the rebate:

  • If your only source of income is superannuation, no proof is required. DIA provide this information
  • If you receive interest from your bank or investments, you will need to get a Resident Withholding Tax (RWT) certificate from your bank or investment company
  • Obtain a summary of earnings from Inland Revenue (IRD) by:
  1. Phone: 0800 257 778; this is the summary of earnings direct line (it is automated)
  2. The voice will ask you to enter your IRD number
  3. You will be asked to confirm that your address has not changed since your last interaction with IRD (they will give you that date)
  4. You will then be asked to enter the year you are wanting the information for - for this current rating year it will be 2020
  5. You will then be advised this will be sent in the next 5 to 10 days

This process will only take a few minutes.

We're also providing clinics across our district at the following times:

  • Thames Council Office, 515 Mackay Street: By appointment only from Monday 27 July - Friday 7 August, 9am - 4pm (Monday to Friday). Please call 07 868 0200 to book an appointment.
  • Pauanui Community Hub, 23 Centerway: Wednesday 5 August, 9am - 12pm, drop-in sessions, no appointment required.
  • Tairua Library, 2 Manaia Rd: Wednesday 5 August, 1pm - 4pm, drop-in sessions, no appointment required.
  • For all other areas our Customer Services teams are available to help you fill in the forms at our service centres 8.30am - 4pm, Monday to Friday.

You can not apply for a rebate if:

  • the property is used principally for farming, commercial, industrial or business purposes; or
  • the property is a rental property; or
  • you have already applied for a rebate in the current rating year; or
  • you do not qualify as a legal rate payer

Rates bill date change

We have changed our rates instalment dates to 15 October, 15 February and 15 May and we’ll be sending out the rates notices in September, January and April. This is to avoid a rates bill just before Christmas. We have recalculated direct debits and written to the affected ratepayers to tell them the new payment amounts.