Your Library - Frequently Asked Questions

Here's a selection of our most frequently asked questions. If what you're after is not here please contact us and we'll do our best to help

Opening Hours

Mon, Tue, Thu, Fri 9:00am to 5:00pm
Wed 9:30am to 5:00pm
Sat 9:00am to 12noon

Or, visit from your computer right now!

You can search for eBooks and withdraw them immediately if they are available, or search for print books, magazines, periodicals, DVDs and more and reserve them from your keyboard.


Thames Library

503 Mackay Street,
Phone: 07 868 6616

Small map_Thames Library
View Larger Map

Mercury Bay Library

22 Victoria Street
Phone: 07 866 4776

Small map_MercuryBay Library
View Larger Map

Tairua Library

2 Manaia Road
Phone: 07 864 7960

Small map_Tairua Library
View Larger Map

Coromandel, Pauanui and Whangamata are community libraries, run separately by groups of volunteers and each have their own separate rules and registrations. They receive some support from TCDC but are not part of the District libraries network. Click here for more information on the Community Libraries.

How do I become a member of the Library?

It's super simple. For more information go to our Join The Library page.

What is the standard loan period?

In a nutshell, one week for DVDs and magazines - and three weeks for all other items (books, talking books, children's items). Full details are on our Loan Periods and Charge page.

How many items can I borrow at once?

You can have up to 20 items out on your card.

How do I reserve a book?

You can either ask a staff member to do it for you or you can do it yourself online right here.

Reserves cost $1 each.

How can I return a book?

During library opening hours return items to the returns counter inside any of the three libraries. When the libraries are closed, return items through the after-hours returns facilities at any of the three libraries.

How much is it to rent a DVD?

$2.50 for 1 week. This includes DVD sets with multiple disks inside one container/case.

Is the Internet available on Library computers?

Yes, all the district libraries provide free internet access. You are required to book a time slot to use the library computer.

How do I report a lost Library card?

Contact us immediately.

How do I find out about programmes / events at the Library?

Sign up for one of our FREE Library eNewsletters here or check the events calendar on our homepage.

How do I access the Library catalogue?

Access our online Catalogue right here!

How do I find out if the Library has a specific book?

Search for the book via our online catalogue right here!

What if the library doesn't have the book I want?

We may still be able to get it in for you as an inter-library loan. Our interloan service allows you to borrow books from other libraries around New Zealand. Interloans start from $6.00 per item, and you'll need to fill in a short form at one of our libraries. You can look up the thousands of books available to you nationwide through our interloan service on Te Puna's catalogue.



Does the Library do photocopying?

A photocopier is available. The cost is 20 cents per page (black and white) for an A4 or $1.00 for black and white A3. A4 colour is $1.00, or $2.00 for A3 colour.Staff can help you though.

How do I know when my items are due back?

Retain the printed list from when the items were issued.  
Surf to our catalogue and check your library account on a library computer, or at home or work. You'll need to log in to your account using your library card number and your PIN.

Can I get submission forms from the Library?

When submissions are open, yes you can. But since you've made it this far down the list on this web page, we'll assume there's a good chance you're online. Having established that, why not submit online? Go to any of the projects open for submission and look for online submission link.

Can I borrow books from other libraries?

Yes, Thames, Mercury Bay and Tairua are district libraries so your card can be used in all three libraries, and since you're here, our online catalogue gives you access to books from other libraries too. You can also interloan a book for a charge of $6.00

Can I recommend the Library buys a book?

Absolutely! Most of the time, (though not every time) we buy books you recommend. Use our Suggestion for Purchase Online Form to make a recommendation.

What are the debt collection fees?

You don't want to know. Just return your stuff on time and you'll be fine. The Library adds a $10 non-refundable debt administration fee at the time of referring the debt to a collection agency. After that, all charges incurred in the recovery of a debt are added to the total and are paid by the debtor.

What is available on the Library computers?

The Library computers provide access to:

  • The Library Catalogue 
  • A wide range of Library subscription databases / online resources, for research
  • Internet (a few sites are blocked) 
  • MS Office, Skype and a wide range of other often-used applications 
  • CD and DVD drives and USB ports
  • Library Edition
  • givUS and givME funding databases

Is Wi-Fi available in the library?

Yes. You can use your laptop or smartphone to access the libraries' Wi-Fi network. This works just outside of our buildings as well as inside the libraries.

Do you have meeting rooms I can hire?

Yes, we have a meeting room at Thames Library (the Carnegie Room). It's free to hire if you're a non-profit group. For commercial users, we charge $25.00 per half day and $40.00 for a full day. Contact the library directly to book.

I can't make it to the library any more. What can I do now?

Our Housebound service delivers hand-picked books and audiobooks directly to our elderly and infirm clients. Volunteers will visit you regularly at home, with a selection of library books to suit your tastes and needs. Contact your local library to find out about signing up to receive this service.