Here at Thames-Coromandel District Council we take noise complaints very seriously. Excessive noise which is disturbing your peace can happen day or night, therefore our call centre takes complaints 24 hours a day. As the complainant, your identity is not revealed during this process. Your privacy will be protected. Excessive noise can be anything from (but not limited to): Loud parties and stereos Buskers and bars Industry or commercial activities Barking dogs It is important to call us when the noise is happening so we can take action as soon as possible. The Noise Control Officer will visit the site and determine whether the noise is reasonable or excessive, as determined by the Resource Management Act 1991. The noise officer will take into consideration volume, time of day and type of noise. If our Officer determines that the noise is excessive, they will serve a written Excessive Noise Direction (END). As our district is vast, it is important to note that in some cases it can take up to an hour for an officer to arrive on site. Excessive Noise Direction Excessive noise direction notices are aimed to reduce or eliminate the noise, which is enforced for up to 72 hours. If the person to whom the notice is directed fails to obey the notice, and we have to return to the site (within the 72hrs), we have the power (with police support) to seize equipment and/or issue a $500 infringement. If you are the noise maker and you feel the complaint is unjustified, please feel free to contact us to discuss your situation.