Customer Experience
Our Building Services team strives to provide effective customer service to our community and stakeholders. We encourage you to provide feedback so we know the area's where we are doing well, and the areas we can continue to improve.
We are committed to providing high quality building control services to meet our customers’ needs and expectations based on professionalism, technical competence, timeliness and accountability by complying with the Building Consent Authority accreditation requirements, the Building Act 2004 and the Building Regulations.
Please click here to complete a short survey to give us your feedback.
As a registered and accredited Building Consent Authority (BCA), our Council is required to have a BCA Complaints Policy.
Feedback in the form of complaints provides opportunities for learning and improving services. We want to hear from you if you feel dissatisfied with any part of our service related to Building Consent processing or Inspection and issuing Code Compliance Certificates.
View our BCA Complaints Policy here.
If you disagree with Council's decision under the Building Act or the Building Code, another option for handling this dispute it to apply for a Determination. More information on Determinations can be found on Build Waikato.
A Determination is a legally binding decision made by the Ministry of Business, Innovation, and Employment (MBIE). To help determine if this is the best option for your specific issue, please consult the MBIE Website.