General Enquiries

To make it easy, we have set up a number of ways to contact us...

General Enquiries

If you would like to provide general correspondence to Council, you can send us an email:

Please note that this email address is only monitored during office hours.

Or, you can contact us on our 24-hour service line: 07 868 0200.

Contact Councillors and Community Board Members

Please feel free to contact your elected representatives. See our Councillor and Community Board Members section for elected member contact details.

Official Information Request

Any person can make a request for information held by the Council. If you would like to submit a request, please visit our Official Information Request page for more information and online form.

Request for Service

Contact our call centre on 07 868 0200 to make a request for service.  The call centre operates 24 hours / seven days per week.

For non urgent matters you can also fill out our online Request for Service form.

Write to Us

Our postal address for is:

Thames-Coromandel District Council
Private Bag 1001
New Zealand

Visit our Service Centres

We have offices in Thames, Coromandel, Whangamata and Whitianga (Mercury Bay). Office hours vary, so please refer to relevant office for more information.

Thames Service Centre
(includes AA Service Centre)

Street Address

515 Mackay Street, Thames
Phone: +64 7 868 0200
Fax: +64 7 868 0234

Hours: (except public holidays)

8am - 5pm: Monday to Friday 

Coromandel Service Centre

Street Address

355 Kapanga Road, Coromandel
Phone: +64 7 868 0200
Fax: +64 7 868 0234

Hours: (except public holidays)

9am - 4pm: Monday to Friday

Mercury Bay Service Centre

Street Address

10 Monk Street, Whitianga
Phone: +64 7 868 0200
Fax: +64 7 868 0234

Hours: (except public holidays)

8.30am - 4pm: Monday to  Friday

Whangamata Service Centre

Street Address

620 Port Road, Whangamata
Phone: +64 7 868 0200
Fax: +64 7 868 0234

Hours: (except public holidays)

8.30am - 4pm: Monday to Friday

Social Media

Twitter - Emergency alerts

Get these alerts on your mobile phone : text to 8987 "follow TC_DC"

Sign up to receive emergency tweets for issues like flooding, road, and highway conditions, water supply disruptions, civil defence alerts and severe weather warnings.

Twitter - OurCouncil

Link to us for the latest news and information on things like boat ramps, general services and othe tweets of a general nature regarding the Council and what's happening here and in the district.

Media Enquiries

The Communications team works to improve the way in which the Council communicates with people in our district.

We do this using a range of communication channels, including:

  • The Council website
  • Press releases and news
  • Publications
  • Social media

For more information and to contact the Communications team please refer to our Media Enquiries page for more information.